Print-on-Demand Products

Certain products offered on The Chosen Gifts (operated by 5&2 Studios, Inc. ("5&2," "we," "us," or "our")) are made using a print-on-demand (POD) production process. These items are manufactured specifically for you after your order is placed rather than being pulled from existing inventory.

By purchasing a print-on-demand product, you acknowledge and agree to the following:

Made-to-Order Production

• Print-on-demand items are produced only after an order is submitted.

• Production and shipping times may differ from our stocked merchandise.

• Orders containing both stocked and print-on-demand items may ship separately and arrive at different times.

Order Changes & Cancellations

Because production begins shortly after an order is placed, we cannot guarantee changes, cancellations, or address updates once an order has been submitted. Please review your order carefully before completing checkout.

Product Variations

Each print-on-demand item is individually produced. Minor variations in print placement, garment construction, sizing, color, and overall appearance are a normal part of the manufacturing process and are not considered defects.

Colors displayed on your screen may also vary slightly from the finished product due to monitor settings and printing methods.

Sizing

Please review the size chart provided on each product page before placing your order. Customers are responsible for selecting the appropriate size.

Multiple Shipments

If your order includes both warehouse inventory and print-on-demand products, your order may be fulfilled in multiple shipments. You will receive tracking information as each shipment is processed.

Damaged, Defective, or Incorrect Items

If your print-on-demand item arrives damaged, defective, or you receive an incorrect item, please contact Customer Support within 14 days of delivery. Include your order number along with photographs showing the issue so we can evaluate your claim and provide a replacement or other appropriate resolution.

We reserve the right to request additional information before approving replacement requests.

Print-on-Demand Return Policy

Because each print-on-demand item is custom made specifically for your order, print-on-demand items are excluded from our general 30-day return policy. Except where non-waivable consumer protection law provides otherwise, we are unable to accept returns or exchanges for the following reasons:

• Incorrect size ordered

• Change of mind

• Preference for a different color or style

• Buyer's remorse

• Minor variations in color, print placement, or garment characteristics that naturally occur during the print-on-demand manufacturing process

Eligible Replacements

We will gladly replace or refund a print-on-demand item if:

• The wrong item was received.

• The item arrives damaged during shipping.

• The product contains a manufacturing or printing defect.

To request assistance, please contact Customer Support within 14 days of delivery and include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging, when applicable

If your claim is approved, we will provide a replacement or refund, at our option, and at no additional cost.

Shipping Charges

Shipping charges are non-refundable except when required by law or when the return is the result of our error.

Refused Deliveries

Orders refused or returned due to an incorrect shipping address provided at checkout are not eligible for a refund or replacement, except as required by law.

Questions

If you have questions before placing your order, our Customer Support team is happy to help. We encourage customers to review product descriptions, sizing information, and production timelines before purchasing to ensure the best experience.